Effective Date: March 1, 2019
Your privacy is important to us. This policy explains the information practices of Go-Station, Inc., a Delaware corporation (together with its successors and assigns, “Go-Station”, “we”, “us” or “our), defines the privacy options of each of our users (each, a “user”, “you” or “your”) and describes how your information is collected and used by us, the owner and operator the www.go-station.com website (the “Site”), any related mobile application (whether an iOS, Android or any other version thereof, each, an “App”) and our any of our related sites, services, tools or applications (together with the Site and each App, collectively, the “Services”).
By using or visiting the Services, whether or not you create an account with us, you agree to the collection and use of information in the manner described in this policy. Go-Station shall have right at any time and without prior notice, at its sole discretion, to revise this policy. Such revisions and additions shall be effective immediately upon notice, which may be given by any means, including but not limited to posting the revised policy on the Site. You are responsible for reviewing the Site periodically for any modification to this policy.
THE SERVICES AND THE INFORMATION WE COLLECT
Go-Station provides its customers with a network of electric vehicle charging stations for electric vehicles. The Services are an online platform that enable users to easily locate and interact with physical Go-Station charging stations, pay for electric vehicle charges and engage in related activities.
This policy applies to all information collected through the Services and any information you provide to Go-Station, whether or not you create an account with us. Additional detail about information that you provide to us and information that we collect through or in connection with your use of the Services, organized by category, is set forth below.
Information You Provide to Us
To use most features of the Services or participate in certain activities sponsored by Go-Station, you will be required to create an account with us. You may also provide us with personal information when use any of the Services or tools or participate in certain Go-Station-sponsored activities. The personal information we collect when you create a Go-Station account includes: your name; your email address; your mobile phone number; and a password that you select. We may allow you to create a Go-Station user account through the use of a third-party service such as Facebook, in which case we will collect personal information provided through such third-party service in accordance with your privacy settings with such third-party service.
To get the most out of the Services, we may request, and you may provide to us with, information concerning one or more vehicles that you own, lease or otherwise use, including without limitation information concerning the year, make, model, color, license plate or vehicle identification numbers, motor, battery capacity, odometer reading and other physical or operational characteristics of any such vehicle.
When add a credit card or payment method through your Go-Station user account, a third-party payment processor (such as Braintree) will receive information about your credit card or other payment method. To keep your financial data secure, we do not store full credit card information on our servers.
If you contact us directly, we may receive additional information about you. For example, when you contact us about customer support issues, we may receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Transaction History and Loyalty Information
We also collect information about transactions you conduct through the Services, including without limitation amounts paid for electrical vehicle charges or other products or services, dates of relevant transactions and payment method used. We may allow users to pay for charges or other products or services using “Loyalty Points” or similar promotional credits or rewards, and we collect information about your collection and use of such Loyalty Points or credits or rewards.
One of the primary goals of the Services is to enable users to easily locate and interact with one or more Go-Station electric charging stations for their electric vehicles. To most effectively accomplish this goal, we need to know your location. When you use the Services on your mobile device, we may receive your geographical location, which may include the precise location of your device. If you label certain locations on your mobile device, such as “home” and “work,” we may receive that information as well. If you give us permission through your device settings or through the Services, we may collect your location information, for the purposes described in this policy, even when an App is only running in the background of your device (but not actively in use), or when an App is installed on your device but not running.
Your location information is necessary to allow us to easily locate the nearest Go-Station charging station to you and to give you other relevant information about the Go-Station network and related products or services. It also enables us to improve the Services and the Go-Station network by providing us with insight on where we should consider installing future Go-Station charging stations or otherwise how to improve upon the Go-Station network or related products and services.
We may receive and collect information from your mobile or other device, including IP address, web browser type, mobile operating system version, wireless carrier, device manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if applicable, identifies associated with one or more social media accounts.
In addition to the personal information you supply, we collect certain information to evaluate how you and other users use and interact with the Services. We use such data in the following ways: to improve the design of the Services, to provide personalization on Services, to evaluate the performance of our various features, activities and programs and for our internal business analysis purposes. The technologies we may use to gather this non-personal information may include analytics software, IP addresses, cookies, browser detection, device detection and weblogs.
HOW WE USE INFORMATION
Our primary goal in collecting your information is to provide you with an efficient means of locating and interacting with one ore more Go-Station charging stations and paying for electrical vehicle charges and other products and services. We also collect your information for the more general purpose of providing you with a positive experience when using the Services or other Go-Station products or services.
We use information provided by you to manage your account, to process transactions and to provide the features of the Services, to present content in a manner effective for you and your device, to notify you about changes to the Services or address questions you may have about the Services, and to send you messages in accordance with your marketing preferences.
We may contact you with promotions and updates relating to the Services, or for other activities and purposes. The contact information you submit will not be used for these purposes if you choose not to receive such communications. You can control your privacy preferences regarding such communications (see the section below entitled “Your Privacy Preferences”) and can unsubscribe to any emails you receive.
From time to time, you may be invited to participate in Go-Station sponsored activities or programs. Go-Station may request that you provide some or all of the above listed personal information to participate in those activities or programs. We use information collected from activities and programs to learn about users in order to improve our services and develop new products and services of interest to our customers.
As discussed above, we may use analytics software and other tools to collect data about how users use and interact with the Services. We may use this data to better understand various aspect of the Services, such as which features of the Services are most useful to users and which features may require improvements in future iterations of the Services. We may detect the type of web browser or device you are using to optimize the performance of the Services and to understand the mix of browsers and devices used by our users and visitors.
Go-Station may also contract with unaffiliated third parties to provide services, such payment processing, analyzing and evaluating the information we collect, and other services. When we do this, we may provide your personally identifiable information to third parties only to provide those services, and they are not authorized to use your personally identifiable information for any other purpose.
OUR COMMITMENT TO DATA SECURITY
Access to your data is limited to authorized Go-Station staff or approved vendors. Although total security does not exist on the Internet, Go-Station shall make commercially reasonable efforts to safeguard the information that you submit to Go-Station.
USE OF THE SERVICES BY CHILDREN
YOUR PRIVACY PREFERENCES
Go-Station may provide or make available to users marketing communications such as email newsletters, product and service updates and promotions. Go-Station users generally find this type of information useful. Should you choose to not receive such future communications, you can follow the “unsubscribe’” or similar instructions at the bottom of the email sent by Go-Station.
In the event that we provide promotional text messages to you, we will also provide instructions on how you can opt out of receiving such messages.
In the event that we provide push notifications to you through your mobile device, you can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may limit the effectiveness of your use of the Services.
In most cases, you can prevent your mobile device from sharing location information with us in your device settings. Please note that adjusting your device settings to limit sharing of location with us may limit the effectiveness of your use of the Services.
HOW TO ACCESS OR CORRECT YOUR PROFILE INFORMATION
DISCLOSURE OF YOUR PERSONALLY IDENTIFIABLE INFORMATION
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process. It is also possible that Go-Station would sell all or substantially all of its assets and business. In any transaction of this kind, customer information, including your personally identifiable information, may be among the assets that are transferred. If we decide to so transfer your personally identifiable information, you will be notified by email or a post to the Site.
PRIVACY AND LINKS TO THIRD PARTY WEBSITES
The Services may contain links to other websites. Go-Station is not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site, and to read the privacy statements of each web site that collects personally identifiable information. Some linked sites may be co-branded with our trademarks and those of our business partners. They may have the look and feel of www.itizen.com, but the URL in your browser window will indicate that you are visiting a different site. This policy only applies to information collected by Go-Station.
HOW TO CONTACT US
Should you have privacy questions or concerns, please contact us through the “Contact” page of the Site or other applicable portions of the Services.
This policy was most recently updated as of the date first set forth above. If you would like to view prior versions of this policy, if any, so that you can view changes, additions and deletions, please contact us through the “Contact” page of the Site or other applicable portions of the Services.
Last updated: March 1, 2019
GO-STATION CHARGERS AND THE SERVICES
Go-Station provides its customers with a network of electric, direct-current fast charging stations for electric vehicles. The Services are an online platform that enable users to easily locate and interact with physical Go-Station charging stations, pay for electric vehicle charges and engage in related activities.
YOUR USE OF THE SERVICES; USER ACCOUNTS
The Services, including but not limited to all text, graphics, logos, icons, images, data, graphs, audio, videos, computer programs and other material and information contained on, or utilized in the provision of, the Services, are the property of Go-Station or its licensors, as applicable, and are protected by copyrights, trademarks, trade secrets, patents or other proprietary rights. Go-Station hereby grants you a limited, nonexclusive, non-transferable, personal license to use the Services only for (i) personal or informational purposes and (ii) for purposes of conducting transactions with Go-Station or otherwise utilizing features of the Services for their intended purposes in accordance with these Terms. You may print and/or download and store portions of the Services for such purposes, so long as you retain all copyright and other proprietary notices contained within the Services. Except as expressly authorized by Go-Station in writing, you may not use, copy, distribute, modify or create derivative works from, disclose, display, transmit, or post or any portion of the Services for any purpose, create internet “links” to the Site or any App or “frame” or “mirror” the Site or any App on any other server or wireless or Internet-based device. All rights not expressly granted herein are reserved to Go-Station and/or its licensors.
To use certain features of the Services or participate in certain activities sponsored by Go-Station, you will be required to create an account with us. Each user that creates such an account must: (1) personally provide true, accurate, current and complete information on the applicable registration form (collectively, the “Registration Data”) and (2) maintain and promptly update the Registration Data as necessary to keep it true, accurate, current and complete. If, after investigation, Go-Station has reasonable grounds to suspect that any user’s information is untrue, inaccurate, not current or incomplete, Go-Station may suspend or terminate any and all current or future use of the Services by that user.
A user may receive passwords and account designations upon completing certain registration processes in connection with the Services and is wholly responsible for maintaining the confidentiality of such passwords or designations.
PAYING FOR CHARGES
Creating a Go-Station user account and using the Services to shop for items is free. In order to purchase electric vehicle charges or other applicable products or services from Go-Station, you must have an account on the Services, and you must provide a credit card or other form of payment through the Services. Prices for electric vehicle charges and such other products or services are as posted on the Services from time to time or as otherwise identified by Go-Station at one or more of its charging stations or otherwise. Prices for electric vehicle charges or other applicable products and services are subject to change.
You are responsible for applicable sales tax, gross receipts tax and other applicable taxes, surcharges, tolls or fees associated with purchasing electric vehicle charges or other products or services through the Services. Such taxes or other items may be posted on the Services or otherwise identified by Go-Station at the time of purchase.
We may choose to temporarily change our prices for certain products or services for promotional events or similar reasons; such changes are effective when we post the temporary promotional events on the Services or on social media sites or marketing emails. We may, at our sole discretion, change some or all of our products or services at any time. In the event that we introduce a new service, the fees for that service are effective at the launch of the service.
Payments through the Services are facilitated through Braintree, a third-party payment processor. We may, at our sole discretion, with or without notice to you, choose to contract with one or more other third-party payment processors for the purpose of processing payments on the Services, and our users may be required to adjust their account settings (or to agree to term and conditions of one or more of such payment processors) in connection with such action.
Unless otherwise stated, all prices for electric vehicle charges or other products or services of Go-Station are quoted in US Dollars (USD).
In certain situations, including but not limited to a void or invalid transaction, we may issue a refund or reimbursement of applicable amounts to a user.
You agree to receive communications from us, including via email, text message, telephone call, and push notification, and you agree that we may automatic dialing systems or similar technology to create or transmit such communication. Communications from us may include without limitation communications of an administrative nature concerning your Go-Station user account or your use of the Services, updates concerning new or existing features of the Services, communications concerning promotional events and news relating to Go-Station or the electric charging industry. Standard text message, data or other service charges assessed by your wireless carrier may apply to your receipt of any such communications.
The Services may include features pursuant to which you may upload, post, publish or submit feedback or other information about you or your use of the Services to Go-Station or other users of the Services. All information, feedback, data, text, software, music, sound, photographs, graphics, video, messages or any other materials whatsoever, in each case which is publicly posted on the Services, privately transmitted to Go-Station through the Services or via email, text, message or another means or publicly or privately posted or transmitted on or through any Go-Station-related Facebook, Twitter or other social media site), is collectively referred to herein as “Content”. The submitting user retains ownership of Content submitted by such user. Notwithstanding the user’s ownership of the Content, the submitting user grants to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable right and license to use, host, store, cache, reproduce, publish, display (publicly or otherwise), perform (publicly or otherwise), distribute, transmit, modify, adapt (including, without limitation, in order to conform it to the requirements of any networks, devices, services, or media through which the Services are available) and create derivative works from such Content, in each case for the purposes of allowing us to (i) operate the Services in accordance with their functionality, (ii) improve the Services, (iii) develop new Services and (iv) any other reasonable purpose relating to the Services.
You consent to the use of your likeness (and the likeness of any minor of which you are the parent or legal guardian) to the extent that any such likeness appears in any Content you submit, and you have obtained the written consent, release and/or permission of every identifiable individual who appears in any Content you submit to use such individual’s likeness, in each case for purposes of using and otherwise exploiting the Content in the manner contemplated by these Terms.
We have not, and will not, review, monitor or edit any Content for accuracy, authenticity, timeliness, integrity or completeness. We shall have the right (but not the obligation) in our sole discretion to refuse or delete any Content that we consider to violate these Terms or to be illegal or otherwise inappropriate for the Services. We, in our sole and absolute discretion, may preserve Content and may also disclose, analyze or use Content if required to do so by law, judicial or governmental mandate or, to protect the rights, property, or personal safety of Go-Station, users of the Services or the public.
RESTRICTIONS ON USE
In order to help us maximize the user experience of all users, and avoid, eliminate or minimize disruptive, disrespectful and nonproductive activity on the Services, we require you to follow these rules: (a) do not upload to, distribute through or otherwise publish through the Services any Content that is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable or that would constitute or encourage a criminal offense, violate the rights of any party or that would otherwise give rise to liability or violate any law; (b) do not use the Services in any manner that could be offensive, including but not limited to posting Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual, or that could be harmful to minors or that harasses or advocates harassment of another person; (c) only use the Services in a manner consistent with all laws and regulations and in accordance with these Terms; (d) do not impersonate any person or entity, misrepresent any affiliation with another person, entity, or association, use false IP addresses or headers, or otherwise conceal your identity for any purpose; (e) only submit Content for which you have the copyright or other specific permission to distribute electronically; (f) do not violate, plagiarize, or infringe on the rights of third parties, including without limitation copyright, trademark, trade secret, privacy, publicity or other proprietary rights; and (g) do not, without our express written approval, distribute or otherwise publish any Content containing any solicitation of funds, advertising, affiliate marketing offers, link referral codes, junk mail, “spam”, chain letters or pyramid schemes.
The Services are not intended for use by children. If you are under the age of 18, please do not use the Services or submit any personal information through the Services.
We may terminate a user’s ability to use the Services in our sole and absolute discretion and for any reason. We may terminate your use of the Services for reasons that include, but are not limited to, the following: (1) violation of these Terms; (2) abuse of resources on which the Services rely or attempt to gain unauthorized entry to the Services; or (3) as required by law, regulation, court or governing agency order. Our termination of any user’s access to the Services may be effected without notice and, on such termination, we may immediately bar any further access to the Services. We shall not be liable to any user or other third party for any termination of that user’s access to the Services. In the event of termination, we reserve the right to delete, or not delete, a user’s Content at our sole discretion.
The Services may provide links to other websites maintained by third parties. Go-Station exercises no control whatsoever over such other websites and is not responsible or liable for the availability, content, advertising, products, services or other materials on such websites. Your access and use of such linked websites, including information, material, products and services therein, is solely at your own risk.
RESPONSIBILITY FOR USE; WARRANTY DISCLAIMER; LIMITATIONS OF LIABILITY
Each user shall indemnify, defend and hold Go-Station and its affiliates, successors and assigns and its and their respective members, managers, partners, stockholders, officers, directors, employees and agents harmless from any and all claims, demands, damages, costs, and liabilities including reasonable attorneys’ fees, made by any third party due to or arising out of that user’s acts or omissions, including without limitation any claim arising out of or relating to that user’s use of the Services or his or her violation of these Terms.
Go-Station does not guarantee continuous, uninterrupted access to the Services, and operation of the Services may be interfered with by numerous factors outside of our control. When you access the Services through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply, and Go-Station shall have no liability whatsoever for such charges, rates or other fees.
EACH USER’S USE OF THE SERVICES ARE AT HIS OR HER SOLE RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND GO-STATION ASSUMES NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY CONTENT OR COMMUNICATIONS. GO-STATION EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. GO-STATION SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM ANY USER’S USE OR INABILITY TO USE THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THESE LIMITATIONS SHALL ALSO APPLY WITH RESPECT TO DAMAGES RESULTING FROM ANY TRANSACTIONS OR POTENTIAL TRANSACTIONS, GOODS OR SERVICES PROMISED OR EXCHANGED, OR OTHER CONTENT, INTERACTIONS, REPRESENTATIONS, COMMUNICATIONS OR RELATIONS THROUGH, RELATED TO OR AS A RESULT OF THE SERVICES OR CONTENT ACCESSED THROUGH THE SERVICES (INCLUDING, WITHOUT LIMITATION, ANY LINKS ON THE SERVICES AND LINKS IN CONTENT ACCESSED THROUGH THE SERVICES).
THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
The “Go-Station” name and the Go-Station logo are registered or unregistered trademarks or service marks of Go-Station. All other marks, names, and logos displayed or mentioned on the Services are the property of Go-Station or, as applicable, the person displaying or using such mark, name or logo. Your use of the “Go-Station” mark or other marks, names and logos set forth on the Services without prior written consent of the applicable owner is strictly prohibited.
The Terms constitute the entire agreement between each user and Go-Station and govern each user’s use of the Services, superseding any prior agreements. The Terms and the relationship between each user and Go-Station shall be governed by the laws of the State of New Mexico without regard to its conflict of law provisions, and each party shall submit to the personal and exclusive jurisdiction of the courts located within Bernalillo County, New Mexico. The Services are controlled and operated by Go-Station from its offices within the State of New Mexico, United States of America. Go-Station makes no representation that materials in the Services are appropriate or available for use in other locations. Those who choose to access this Services from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. Nothing herein shall be deemed to create an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship of any kind between Go-Station and any user.
The provisions above listed under the headings “USER CONTENT”, “TERMINATION”, “LINKS”, “RESPONSIBILITY FOR USE; WARRANTY DISCLAIMER; LIMITATIONS OF LIABILITY”, “PRIVACY”, “TRADEMARK INFORMATION” and “GENERAL INFORMATION” shall survive any termination or expiration of these Terms with respect to you.
These Terms were most recently updated as of the date first set forth above. If you would like to view prior versions of our terms and conditions, if any, so that you can view changes, additions and deletions, or if you have any other questions about these Terms, please contact us through the “Contact” page of the Site or other applicable portions of the Services.